ICallBiz offers support for a wide range of banking and financial services. We have put main focus on speed of implementation along with process advancement and quality control. Our quality services have provided the transformational remuneration of outsourcing to our clients.
We have experts from banking and finance background who can provided unique service competencies and deep understanding of world banking and financial markets.
We are exploring our banking BPO division by building expertise and experience through serving various banking products ranging from mortgage loans and consumer finance to credit cards.
Now a days bank is not a place where only monetary transactions are processed, evolution in banking & finance sector has changed the whole scenario & made a global presence through entry of BPO in Banking and Finance sector. Banking shares a large portion of vertical segments of BPO.
To provide satisfactory BPO services to Banking & Finance sector and become BPO Player is not so easy as it has following challenges:- Ownership of Customer Information
- Professed Lack of Control
- Effective management
- Integration of outsourced process with business
- Service Agreement Disputes
- Risk Management
- Legal Risk
- Operational Risk
- Status Risk
- Confidentiality
- Effective Control
BPO Solutions for Banking & Financial Services:
- Consumer Verification
- Tracking & Recording
- Collection
- Loan Payoff
- Telemarketing
- Customer Service
- Query Resolution
- Process Address change Request
- Response through Email or Chat
- Mortgage Lending
- Loan underwriting support
- Loan verification
- Property Tax servicing
- Rate Modification
- Document Management