We are broadening our efforts of Business Process Outsourcing by taking one step ahead in Insurance sector. We are expecting to grow at modest rate in core Insurance services.
Outsourcing Insurance services to BPO is a positive approach to improve business flexibility, achieve strategic Objectives of core business and lessen cost.
Outsourcing solutions for the insurance sector by iCallBiz cover the complete outsourcing service continuum representing all stages of an insurance policy. Different branches of Insurance like Life Insurance, Property Insurance, Annuities and Health insurance are covering in our service proving section.
BPO services In Insurance Sector provided at iCallBiz includes :- Informing clients on existing policies
- Educating customers on policies
- Policy Administration
- Policy Admin Hosting & Technology
- Policy Issue & Delivery
- Rate & Product Updates
- Correspondence
- Policyholder services
- Prospectus/Statement Issue/Delivery
- Query Resolution
- Processing of Request for record changes like Name, Nominee, Address etc.
- Administration on Insurance Agents
- Administration of current Policies
- Premium Administration
- Claims Processing
- Claim Set Up
- Eligibility Check
- Duplication Check
- Validate Reserves
- Medical Supplemental
- Provider Excess Reinsurance
- Specific Excess Reinsurance
- Adjudication
- Account Settlement
- Management of non core activities of Insurance sector like HR & Benefit administration
- Customer Support
- Policy Holder customer Service
- Agent customer Service
- Internal Technical Helpdesk
- Tele-underwriting
- Due Premium notice by mail or phone
- Different Claims Management
- Disbursement
- Document Imaging
- Claim Adjusting
- Premium Holder/Agent Billing
- Payment Processing
- Premium Payment Processing
- Print & Sent Bills by Mails
- Billing Dispute Resolution
- E-Billing Application