The travel and Tourism industry is very dynamic and competitive. We assure you customer satisfaction for inquiries as we have well-trained, dedicated, knowledgeable & experienced staff to respond different inquiries through newer distribution models available. Fulfilling customer requirements successfully by ensuring tactful management of customer is our promise. iCallBiz have required proficiency to deliver advanced service for our clients in airline, hotels, rentals, tour operation management business and travel management companies.
Now a days Travel and Tourism Industry is outsourcing its services like Online Booking, tele-booking replying Customer queries of changing day of reservation, hotel reservation, packages, rental car booking, seat selection etc.
Travel & Tourism BPO service is provided in following sectors:- Airlines
- Travel agencies
- Hotels
- Travel support companies
Different Services offered at iCallBiz :
- Reservations services
- Domestic Tours
- International Tours
- Customer service
- Voice
- Chat
- Cross-sell/Up-sell
- Invoicing
- Query Resolution
- Web Based Ticket Booking
- Customer Profiling
- Parameterized flight or seat selection
- Keep Track of Passengers