- We request a detailed Document of Work, to confine key client requirements & expectations.
- Complete Functional and Technical requirements for the project are identified and documented by our experts
- Resources allotment procedure is followed in order to smoothen the work & on time delivery
- A general meeting is conducted to make employees understand the scope of work, special requirements of clients (if any), procedure to be followed for the project etc.
- Data Verification
- Outbound Call Center
- Inbound Call Center
- Form Processing
- Customer Acquisition
- Follow-up Calls
- Contact Extension
- Market Research
- Appointment Schedule
- Email Support
- Chat Support
- Customer Support for ebay Agents
- Technical Support
- Complaint Resolution
- Back Office Support
- Order Processing
- Data Analysis
- Data Conversion
- Content Management
Project Study
We follow a complete & systematic approach for any BPO Project. Our methodology includes following steps: