- Data Verification
- Outbound Call Center
- Inbound Call Center
- Form Processing
- Customer Acquisition
- Follow-up Calls
- Contact Extension
- Market Research
- Appointment Schedule
Training
- Training at ICallBiz is an ongoing process to meet ever changing customer requirements and technologies.
- Customer Care Representatives are given general training at regular interval to make them aware of know-how of coming technologies & new tools.
- Project specific training to deal with client's requirements & customer expectation.
- Our general training includes accent neutralization, common phrases & business writing.
- Program specific training includes knowledge of geography, history, culture of the company, detail information of product or service, its environment and different processes included to make available to customers.
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